Steps to follow after an accident
The accident involves an identified third-party (ie: the person you had an accident with is still there)
You must fill out an accident report, which will determine the responsibilities of each driver involved in the accident. You will find the accident report in the car's glovebox:
- In the "Insured" box, write down the name of the driver at the time of the accident
- In the section 8 of the accident report, write down Getaround's insurance policy number (and not the owner's). This number can be found below for each country.
- Fill out the rest of the form with the detail of the incident
- Sign the accident report and keep a copy
Take photos of the damages, on your car and the third-party one.
Call the owner to inform them. You will fill Getaround's accident statement together at the end of the rental.
If the car can't be driven anymore, contact Getaround's roadside assistance (see the instructions on the Assistance page. It will organize towing service for the car and transport for its passengers.
The accident doesn't involve an identified third-party (ie: you damaged the car yourself or it was damaged but you can't identify who is responsible for that)
Take photos of the damages.
Call the owner to inform them. You will fill Getaround's accident statement together at the end of the rental.
If the car can't be driven anymore, contact Getaround's roadside assistance (see the instructions on the Assistance page. It will organize towing service for the car and transport for its passengers.
In all cases
The owner will then fill the damage report on Getaround's website. We might get back to you for a circumstancial statement of the accident if needed.
- If you're not responsible for the accident, you won't have to pay anything.
- If you are responsible or the responsible third party can not be identified, your deductible will be involved, and management fees may be applied.
More informations about the different insurance deductibles.
For cars registered in France :
The insurance policy number to fill in the accident report is : 10943046704
For cars registered in Belgium :
The insurance policy number to fill in the accident report is : ZCN110000536
For cars registered in Spain :
The insurance policy number to fill in the accident report is : 46141977
For cars registered in Germany :
The insurance policy number to fill in the accident report is : 30/R001/0049561/240
For cars registered in Austria :
The insurance policy number to fill in the accident report is : A807422456
