Owner - Guide to toll charges

The drivers are responsible for covering toll costs during their rental. However, since you're registered owner of the car, you’ll receive the toll bill and will have to submit the invoice via Getaround so that we can charge the driver and reimburse you

Getaround offers two simple ways to submit your tolls:

Note: You have up to 60 days after the end of the rental to provide evidence of the toll and penalty costs incurred during the driver’s rental.

Easily Claim Tolls for Multiple Rentals at Once

If you use Autosync (formerly Fremtind) or Flyt as your toll provider, you can claim tolls for multiple rentals at once—no manual calculations needed! This feature automatically assigns the correct tolls to each rental, ensuring you don’t accidentally double charge anyone. We highly recommend using this option if it's available to you.

Although it may seem complex, it’s actually really simple!

Here’s how to do it:

1. Log into your toll provider’s website and download a single CSV file containing all journeys from the past month.
   • Have multiple cars? Don't worry, the CSV can include tolls for all your cars.
2. Log into Getaround’s website, go to Your Rentals, and click “Toll records” to upload your file.
3. The system will instantly check if your file is accepted.
4. Within a few minutes, you’ll get an email confirmation detailing how many toll passings were successfully charged to one or more rentals.
5. You’ll receive the refund along with your next payout.
6. For details on each toll charge, go to Rentals > “Toll entries.”

Note: The CSV file must be unedited for it to be accepted. The system automatically assigns each passing to the correct rental, so you don’t need to worry about excluding any that aren’t relevant.

Using the CSV option is by far the easiest and fastest way to claim tolls—it takes care of everything for you!

Claim Tolls for a Single Rental

If you use a toll provider other than Autosync or Flyt, or if you receive toll invoices outside of your AutoPASS agreement, you can still claim tolls manually.

Here’s how:

1. Go to Your Rentals, select the relevant rental, and click “Request compensation for tolls.”
2. Enter the total toll amount for that rental.
3. Gather the documentation for the toll passings.
   • Make sure the documentation is clear and includes all relevant passings.
   • If possible, remove any passings not related to the specific rental.

NB1: If you have more than one page to submit as proof, you must do it directly from the Getaround website. At the moment the app doesn’t allow the upload of more than one page per request.

NB2: Getaround applies a 10% fee in addition to the toll price. These fees cover development costs, customer support, and unpaid tolls by drivers.

Important: The toll amount you request must match the documentation. If it doesn’t, your request may be denied.

Note: This feature is exclusively for toll charges. Any other fees or charges must be submitted through the appropriate channels. If we find discrepancies in toll amounts, we will reverse the compensation.