Owner - Guide to scheduled messages

What are scheduled messages?

Scheduled messages allow you to schedule personalized messages that are sent to your drivers at key moments during their rental.

By setting up these messages, you can:

• Save time: Reduce manual work by proactively sharing instructions you find yourself repeating often.
• Improve service quality: Ensure every driver receives a warm welcome and clear information, even when you’re busy.
• Boost loyalty: A friendly, professional experience encourages drivers to book with you again and leave positive reviews.

Your scheduled messages will appear in the chat just like a normal message sent by you.

When are messages sent?

You can customize messages for four specific moments in the rental journey:

1. Post-booking: Sent shortly after a driver books your car. Use this to say thanks and confirm you’ve received the request.
2. Before the rental starts: Sent about 2 hours before the rental begins. This is perfect for sharing access instructions or reminders about what to bring.
3. Before the rental ends: Sent before the driver returns the car. The end of the rental is often stressful for drivers, use this message to provide advice and tips.
4. After the rental ends: Sent about 1 hour after the rental is over. A great opportunity to thank them and ask for a review.

How to set up your messages

To configure your messages:

1. Go to your Cars page.
2. Select the car you want to manage.
3. Click on the Scheduled Messages tab.
4. Choose the message slot you want to edit (e.g., Post-booking).
5. Write your content and click Save.

Once saved, your message will go through a quick moderation check. You will see an "Under review" status while this happens. Once approved, the status will change to "Active," and the message will start sending to future drivers automatically. You’ll be notified when the moderation is completed.

Writing guidelines and moderation

To ensure a safe and positive experience for everyone, all automated messages are reviewed. Your message may be rejected if it contains:

• Phone numbers: Please communicate through the Getaround app.
• Specific fees: Our policies and fee structures may change. Avoid quoting specific amounts (e.g., "€15 fee") to prevent confusion. Instead, kindly remind drivers to follow the rules to avoid penalties.
• Aggressive language: Always maintain a friendly and professional tone.
• Directing drivers off-platform: We cannot protect you or the rental if transactions or communications happen outside of Getaround.

If your message is rejected, you will receive an email explaining why, so you can edit and resubmit it.

Tips for effective messages

• Be friendly: Start with a greeting and sign off with your name.
• Be helpful: Anticipate common questions. For example, if your car has a quirk to get it started, mention it in the "Before the rental starts" message.
• Keep it simple: Drivers are often on the go. Keep your messages concise and easy to read on a phone screen.