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Customer Operations Project Manager

Customer Service - Paris - Full-time

We believe in a world where all cars are shared. Car sharing empowers people to get going in a smarter, easier way, while also having a positive impact on the environment and making cities more livable. It’s this vision that propels us forward and inspires us to think even bigger.

Since April 2019, Drivy is now part of Getaround. Together, we’re the world's leading car sharing platform with a community of more than 5 million users sharing over 11,000 connected cars across 7 countries.

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt car ownership and make cities better.

Your mission:

  • Ensure optimized tooling for our Customer Operations teams to achieve their objectives
  • Help the Head of Customer Operations Strategy plan and carry out projects to improve our Customer Operations teams’ workflows and the customer contact flow

What you will do:

  • Set up and maintain our Customer Operations tools, dashboards, and staffing forecasts
  • Help the Customer Operations teams structure their projects and conduct targeted analyses
  • Collaborate with the data team to integrate Customer Operations insights in our business analytics
  • Suggest new tools and process optimization

Who you'll be working with:

  • You’ll report directly to Kirsten, our Head of Customer Operations Strategy
  • You’ll work with our European Customer Operations team, a multilingual 30+ team that includes Customer Service, Claims, Safety, & Supply Quality
  • You’ll also be in contact with the leaders of our outsourced teams  

What you will bring to the table:

  • 2+ years in a Customer Operations environment
  • Strong analytical skills
  • Self-motivated and organized, able to handle multiple projects in a fast-paced environment
  • Team spirit and communication skills, at ease collaborating with a wide range of actors
  • Expert user of Google Sheets & Excel
  • Experience with Zendesk & Explore, and using Lean methodology
  • Fluent in English and French

Tools we use:

  • Zendesk
  • Axialys
  • Jira
  • Notion
  • Slack

What we offer:

  • Getaround Europe is a fast-growing startup located in the centre of Paris, with global headquarters in San Francisco. We offer one of the most dynamic and diverse company cultures in town, and give every employee the opportunity to grow and the power to define their impact at Getaround.
  • The opportunity to have a positive impact on climate change. Cars are responsible for 17% of carbon emissions. In France, an independent study has shown that each connected car shared on Getaround replaces more than 4 self-owned cars.
  • A place to learn and grow: weekly 1 on 1 meetings with your manager, frequent 360° feedback from your teammates, personal objectives to develop your potential, unlimited access to Udemy (learning platform), optional annual training, plus a team wiki that you’ll contribute to improve
  • A competitive salary based on your level of experience
  • An international team and company: our product is live in the US, France, Norway, Germany, the UK, Spain, Belgium and Austria. We have headquarters in San Francisco and European offices in Paris and Oslo
  • A remote friendly policy: this position is based in our Paris office with up to 2 days of remote work per week (we’re also open to full remote applications). Like all our employees, you’ll get a monthly subsidy to cover part of your work-related expenses at home
  • A company culture that seeks to reinforce Diversity, Equity and Inclusion thanks to a dedicated task force. A work environment where you’re empowered and can be authentic
  • A Swile lunch card
  • The latest Apple equipment
  • Unlimited €30 vouchers for your Getaround bookings
  • Health insurance